Order Policies
Our goal is to ensure that every transaction with Bumblejax is a great one. To meet customer expectations, we clearly state our policies so anyone can review them at any time. Please take a few minutes to review our policies and procedures, and contact us with any questions or concerns before placing your order. You will be asked to confirm at checkout that you agree to the terms and conditions as presented on this page.
Production Times and Rush Options
Because our products are custom, all pieces are "made to order," meaning we don't start production until an order is placed. The standard production time for all products is typically 8-10 business days from the order date. While our production time is often less than 10 business days, we do not guarantee a faster production time. Some larger-volume orders may require additional production time; in these cases, our customer service team will reach out to inform you of the expected completion date. If you need an order sooner than our guaranteed 10 business days, please contact our customer service via email or phone to discuss whether any rush options are available. Production times are separate from shipping times (also referred to as time in transit), and your shipping method should be taken into consideration when considering when your order will be received.
PLEASE NOTE - We reserve the right to refuse rush options at our own discretion.
Payment Terms and Conditions
As a new customer, when checking out on the website, you will be required to enter your credit card information to complete your order. We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Terms may be available for business customers upon review and approval by the accounting department. Applying for terms does not guarantee that terms will be extended. Once your request has been reviewed, you will be notified of the terms of payment, and your account will be updated.
Changes and Cancellations
In an effort to maintain consistent production times, we have our production teams work outside of regular business hours and have streamlined our processes. It is possible that orders have moved past the point of modification or cancellation at any time of the day. All changes or cancellation requests must be made by emailing us at support@bumblejax.com
• Orders cannot be canceled or modified more than 24 hours after they have been placed online.
Will Call
Local customers can pick up orders at our Seattle location. We produce all orders at our Seattle facility.
Shipping Changes
Shipping cost is calculated based on the address entered at checkout. Requests to change the shipping location or service level will incur additional charges that are the customer's responsibility. Please confirm that you have entered the correct shipping address before completing checkout.
Replacements
If there is an issue with your order, please contact a customer service representative within 7 business days so we can work to correct the issue. Be sure to have your order number ready for customer service to locate all the details of that order. Based on the production process, some items will have different replacement qualifications. If the order qualifies for a replacement print, we will process it as the same product, with the same finish and file as the original order. Replacement orders will also be shipped out using the same service level as the original order.
Damaged in Shipping
While we have worked hard to develop packaging to ensure safe transit from our location to the customer, we cannot control how the shipping agent handles packages. Damage can occur in transit. If you receive a package with visible damage to the packaging, do not reject the shipment. Please take photographs documenting the damaged packaging (all 6 sides) and the shipping label, then open the package and inspect the contents. If the print is damaged, please reach out to us with photos showing the damage to the packaging and the product(s).
Minimum Order Charge
As all of our products are produced and reviewed by people and not machines we have a certain amount of time invested in every order we process. To offset this threshold, we have a minimum order requirement of $25. If you have less than $25 in your cart, your total will be adjusted to reflect this minimum charge at checkout. Orders already placed cannot be combined to avoid the minimum order fee.
Sales Tax
For orders shipped within the state of Washington, all local and state sales tax will be applied to the order at checkout. Customers who provide a valid Washington State resale certificate prior to placing their order will be billed as tax exempt. We will not be able to refund tax for orders placed prior to receiving a valid resale certificate.
- W9 Form (Download this form if you spend over $500.00 in a business year with us)